Privacy Policy
Kelly Woolhouse Doula
Registered Office: 19 Greenwood Grove, Winnersh, Wokingham, Berkshire, RG41 5LH
Registered in England and Wales
Your privacy is important to Kelly Woolhouse Doula. This Privacy Policy explains how we collect, use, store and share your personal information, your rights under UK data protection law, and how to contact us with any concerns.
By using our website https://www.kellywoolhousedoula.co.uk, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website or submit personal information.
1. Who We Are
Kelly Woolhouse Doula is the data controller responsible for your personal information.
2. The Personal Information We Collect
a) Information You Provide
We may collect personal information when you:
Contact us or make an enquiry
Sign up for emails, newsletters or downloads
Purchase a product or service
Complete a form on our website
This may include your name, email address, postal address, phone number, payment details, and any information you choose to share.
You do not need to provide personal information to browse the public areas of our website.
b) Information Collected Automatically
When you use our website, we may automatically collect limited technical information, including:
This information helps us understand how the website is used and improve its performance.
c) Cookies
We use cookies and similar technologies to:
Where required by law, we will ask for your consent before using non‑essential cookies. You can control or disable cookies through your browser settings and may withdraw consent at any time.
Please note that most websites cannot technically guarantee full compliance with “Do Not Track” signals.
3. How We Use Your Information
We use personal information only when we have a lawful basis to do so under UK GDPR, including consent, contract, legal obligation or legitimate interests.
Your information may be used to:
Provide and manage our services
Process bookings and purchases
Respond to enquiries and communications
Send newsletters and marketing emails (only where you have opted in)
Improve our website and services
Run promotions or special offers
Comply with legal, accounting and regulatory obligations
You can unsubscribe from marketing communications at any time by using the link in our emails or contacting us directly.
4. Payments
Payments made through our website are processed securely by third‑party payment providers. We do not store or have access to your full card or payment details.
5. Who We Share Information With
We do not sell or trade your personal information.
We may share limited personal information with trusted third parties where necessary, including:
These providers are required to handle your information securely and in accordance with data protection law.
We may also disclose information if required to do so by law or to protect our legal rights.
6. International Data Transfers
Some of the third‑party service providers we use may store or process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections, to protect your personal information.
7. How Long We Keep Your Information
We only keep personal information for as long as necessary for the purposes for which it was collected:
Customer and client records: up to six years for legal and tax purposes
Newsletter subscribers: until you unsubscribe or request deletion
Enquiries: until the enquiry has been resolved
You may request deletion of your personal information at any time, subject to legal obligations.
8. Automated Decision‑Making
We do not use automated decision‑making or profiling in relation to your personal information.
9. Your Rights Under UK GDPR
You have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion in certain circumstances
Withdraw consent at any time
Object to or restrict processing
Receive a copy of your data in a portable format
Opt out of direct marketing
Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details below.
10. Keeping Your Information Secure
We use appropriate technical and organisational measures to protect your personal information, including:
Restricted access to personal data
Secure and encrypted systems
Confidentiality obligations
Regular security review
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Links to Other Websites
Our website may contain links to third‑party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.
12. How to Complain
If you have concerns about how we handle your data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated where appropriate, and the latest version will always be available on our website. Continued use of the website indicates acceptance of the updated policy.
14. How to Contact Us
Kelly Woolhouse
Email: kelly@kellywoolhousedoula.co.uk
Business: Kelly Woolhouse Doula
15. Accessible Formats
If you require this Privacy Policy in an alternative format, such as large print or audio, please contact us.
Policy last updated: 29 April 2026